ESG

Overstock Returns (OSR)

ECCO SAFETY GROUP will accept overstock product returns, subject to the following terms:

  • Request an Overstock Return Authorization (OSR) by contacting an ECCO Sales Representative or ECCO Customer Service Department.
  • ECCO SAFETY GROUP will review the products and quantities requested for return and issue an Overstock Return Authorization (OSR) for the authorized product. Unauthorized returns will not be accepted.
  • Authorized products must be returned in one shipment, freight & duty paid for by the Buyer, to the ECCO designated address.
  • Returns must be shipped within thirty (30) days after the OSR date of issue. If goods are not received within sixty (60) days of an Overstock Return Authorization (OSR) being issued, the OSR will be closed, and no credits will be processed.
  • A packing list and copy of the OSR must be included in the return shipment listing the products by ECCO part number and quantities being returned. The OSR number authorizing the return must be included on the packing list. Upon review and inspection of returned products, ECCO SAFETY GROUP will issue a credit for authorized products meeting the criteria for return.
  • The OSR number and the amount deducted must be referenced on the remittance advice if the value of the returned goods is deducted from a payment to ECCO SAFETY GROUP.
  • All unauthorized deductions will be denied and will be charged back in the form of a denial correspondence. Unauthorized deductions include, but are not limited to, product returned that was not authorized or that was not received in saleable condition.

ECCO SAFETY GROUP will accept overstock product returns, subject to the following terms:

  • OSR returns will only be considered with a NEW customer purchase order at 1.5X the value of the items under consideration for return
  • OSR returns are subject to a 15% restocking fee
  • OSR return approvals are limited to 5% of customers previous year purchases
  • Obsolete or products under consideration for discontinuance are not eligible for overstock return
  • Products must be in the current WD Price Sheet and purchased within the last 12 months.
  • Products must be received by ECCO in saleable condition, unopened, undamaged, unmarked and in the original packaging
  • Custom/Build-to-Order products are not eligible for return under the Overstock Return (OSR) program
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