Accounting
Invoicing & Payment Terms
Minimum Invoice Amount/Handling Charge
Drop Shipments
Past Due Accounts
Payment terms are NET 30 Days. No discounts on freight or other charges.
Minimum $100 order. A $25 handling charge will be added to all orders under $100.
A $25 handling charge will be added to all drop shipments.
Orders will be held at the discretion of Code3 on all past due accounts.
Freight
Prepaid Freight
Minimum Invoice Amount/Handling Charge
All orders of $1,000 or more will be shipped freight prepaid within the Americas. Code3
reserves the right to ship the best way by common carrier, via lowest cost ground
transportation.
Requested air freight shipments will be shipped freight collect, or added to invoice.
Overstock Returns (OSR)
Code3 will accept overstock product returns, subject to the following terms:
- Request an Overstock Return Authorization (OSR) by contacting an Code3 Sales Representative or Code3 Customer Service Department.
- Code3 will review the products and quantities requested for return and issue an OSR for the authorized product. Unauthorized returns will not be accepted.
- Authorized products must be returned in one shipment, freight & duty paid for by the Buyer, to the Code3 designated address.
- Returns must be shipped within thirty (30) days after the OSR date of issue. If goods are not received within sixty (60) days of an OSR being issued, the OSR will be closed, and no credits will be processed.
- A packing list and copy of the OSR must be included in the return shipment listing the products by Code3 part number and quantities being returned. The OSR number authorizing the return must be included on the packing list. Upon review and inspection of returned products, Code3 will issue a credit for authorized products meeting the criteria for return.
- The OSR number and the amount deducted must be referenced on the remittance advice if the value of the returned goods is deducted from a payment Code3.
- All unauthorized deductions will be denied and will be charged back in the form of a denial correspondence. Unauthorized deductions include, but are not limited to, product returned that was not authorized or that was not received in sellable condition.
Return Criteria
- OSR returns will only be considered with a NEW customer purchase order at 1.5X the value of the items under consideration for return
- OSR returns are subject to a 15% restocking fee
- OSR return approvals are limited to 5% of customers previous year purchases
- Obsolete or products under consideration for discontinuance are not eligible for overstock return
- Products must be in the current List Price Sheet and purchased within the last 12 months.
- Products must be received by Code3 in sellable condition, unopened, undamaged, unmarked and in the original packaging
- Custom/Build-to-Order products are not eligible for return under the OSR program
Warranty Returns
A Return Goods Authorization number must be obtained from Code3 Tech Support before being sent back. Please call 1-314-996-2800 or
email [email protected] to receive return authorization.
Product returns should reference your return number and be sent to:
Code3
10986 N Warson Road
St. Louis, MO 63114
Standard Lead Times
Orders may be sent by e-mail, phone, EDI. Email orders to [email protected]. To establish an EDI link or to obtain information
regarding ordering by EDI, please contact Inside Sales at 1-314-426-2700.
2 - 5 Days:
5 - 20 Days:
Small order quantities
Large stock orders
Does not apply to Lightbar orders. Call Inside Sales for Lightbar lead times. Occasionally backorders are required. Please notify us
when ordering if you prefer your order to be held and shipped only when complete.